How to Improve Baggage Handling for Delta Airlines

What steps can be taken to improve the issue of delayed bags and customer dissatisfaction at Delta Airlines?

1. What information technology changes would have to be made?

2. Could Delta implement self-tagging for bags?

3. How can technology be used to deter theft among employees?

4. How can the sorting systems at airports be improved?

5. Should Delta revise their baggage handling fees?

If I were in charge at Delta Airlines, what would I do?

If I were in charge at Delta Airlines, there are several steps I would take to improve the issue of delayed bags and customer dissatisfaction. Firstly, I would invest in advanced information technology systems that can track bags more efficiently. This could involve implementing self-tagging, where passengers put destination tags on their own bags, reducing the chances of mishandling. Additionally, I would consider using technology to deter theft among employees, such as surveillance cameras and strict security measures.

Passengers are beginning to realize that baggage fees bring in much more than the cost to deliver bags, so they have every right to expect better service. To address the increasing number of delayed bags, it is crucial to invest in advanced technology systems that can track bags effectively. Implementing self-tagging would not only reduce mishandling but also increase efficiency in baggage handling.

To deter theft among employees, Delta Airlines can utilize surveillance cameras and implement strict security measures in baggage handling areas. By monitoring and controlling access to luggage, the airline can minimize the risk of theft and ensure the security of passengers' belongings.