Assigning Service Cloud User License to a New User
What should an administrator do to assign a Service Cloud user license to a new user?
A) Clone the sample Console and assign it to the user
B) Enable Service Cloud User on the user record detail page
C) Enable Service Console in Support Settings
D) Create a new permission set license agreement
Answer:
An administrator should enable Service Cloud User on the user record detail page to a new user. The correct option is B) Enable Service Cloud User on the user record detail page.
To assign a Service Cloud user license to a new user, an administrator should enable the Service Cloud User on the user record detail page. This can be done by editing the user's profile or permission set and enabling the Service Cloud User checkbox. This license grants the user access to Service Cloud features and functionalities.
Cloning a sample Console and assigning it to the user (Option A) is not the correct method to assign a Service Cloud user license. Enabling Service Console in Support Settings (Option C) is related to customizing the Service Console and not assigning user licenses. Creating a new permission set license agreement (Option D) is not necessary for assigning a Service Cloud user license. Hence, B is the correct option.