Implementing Advanced Technology for On the Spot Courier Services
How can On the Spot Courier Services minimize the opportunity for fraud?
What type of access controls should be implemented for customers, truck drivers, and management?
What is required to purchase a digital certificate for a website, and should On the Spot Courier Services secure their site with HTTPS?
Final answer:
To guard against potential fraud, Bill should implement strong access controls and maintain constant audit trails. Access controls vary depending on roles with customers needing basic authentication, drivers needing an additional layer, and Bill, as management, needing high access controls. To secure the website, a digital certificate is vital to establish an HTTPS protocol, thereby safeguarding data communicated between users and the site.
Explanation:
1. There are several types of fraud scenarios possible in this context. Customers could potentially create faux shipping requests or produce fraudulent payment descriptors. Drivers might misreport the status of packages or illicitly collect payments. Systems users could collaborate to exploit the system or carry out inside jobs. To minimize the opportunity for fraud, Bill should consider implementing strong access controls, automating as much as possible to limit human interaction, continuous system audits, and strict policy enforcement.
2. For customers, userID and password authentication should be sufficient. If online payments are introduced, multi-factor authentication (MFA) becomes a necessity. Drivers should also have userID and password, but with additional security measures as their roles are critical in the supply chain process. Bill requires high access controls, perhaps with biometric confirmation given his managerial role.
3. In order to establish a secure HTTPS website, Bill would need to get a digital certificate from a Certificate Authority (CA). After purchasing it, he should install it on his website's hosting account. HTTPS and digital certificates add a layer of security by encrypting the data between the user and the site. This is highly recommended for any business, particularly one that involves online transactions, sensitive information, and verification confirmations.