How to Improve Employee Performance through Coaching
What steps of the coaching model should Ian's supervisor take immediately after describing to Ian his current behavior?
A. Provide more files for Ian to sort
B. Describe desired performance
C. Ignore the situation
D. Give Ian a promotion
Answer: Describe desired performance
The step of the coaching model that Ian's supervisor should take immediately after describing to Ian his current behavior is to "describe desired performance."
When an employee's behavior is not aligning with expectations, it is important for a supervisor to guide them towards the desired performance. In this scenario, Ian's supervisor needs to clearly communicate what is expected of Ian in terms of sorting files and following the rules set by the organization.
Describing the desired performance involves outlining the specific actions and outcomes that the employee should demonstrate in their role. By setting clear expectations, Ian will understand what needs to be done and how to improve his behavior going forward.
It is crucial for supervisors to provide constructive feedback and offer guidance on how employees can meet the standards set by the company. Through effective coaching, employees like Ian can enhance their performance and contribute positively to the organization.