Client Partner Value Commitment in Sales Engagement

What value commitment should a Client Partner make when a customer expects a 5% increase in their overall sales?

A. 5% increase in overall sales IT

B. KPI closely related to Business Outcome

C. KPI Depends on TCS scope of work and ownership

D. None of the above

The value commitment of a Client Partner in this situation depends on the scope of work and the extent of ownership, as the firm can only control certain variables that might affect the client's sales (Option C).

In the role of a Client Partner, understanding and committing to the client's expected value is crucial. This is because a 5% increase in overall sales might be the client's objective, but whether or not this goal is achieved depends upon the work scope and the degree of control your firm has on variables affecting sales. Some of these could be marketing strategy, pricing, product design, etc.

Essentially, it's important to clarify that the Key Performance Indicators (KPIs) your firm would be accountable for, will depend directly on the range of services you are providing (scope) and what part of the client's business you truly have influence over (ownership). Assurance of a sales increase suits better when your engagement is directly related to factors leading to a sales increase.

So, based on the information given, your value commitment would be option C, KPI Depends on the scope of work and ownership.